Last updated: 30 September 2026

This Privacy Policy explains how ooze ceramics (“I”, “me”, “my” or “the business”) collects, uses and protects your personal information when you visit my website, place an order or sign up to my newsletter.

I respect your privacy and only collect and use personal information where I have a lawful reason to do so.

1. Who I am

Business: ooze ceramics
Email: oozeceramics@gmail.com

For the purposes of UK data protection law, I am responsible for the personal information collected through this website.

2. What information I collect

When you use my website, contact me or place an order, I may collect:

• Your name

• Email address

• Delivery and billing address

• Telephone number, if you provide one

• Details of your order and purchase history

• Payment and transaction information

• Any information you choose to provide when contacting me

• Information provided when you sign up to my newsletter

• Technical information collected through the website, such as IP address, browser and device information, where applicable

You can place an order through my website as a guest. You do not need to create a customer account.

I do not intentionally collect sensitive personal information through my website.

3. How I use your information

I use your personal information to:

• Process and fulfil your orders

• Take payment for your purchases

• Arrange delivery of your orders

• Contact you about an order you have placed

• Respond to enquiries and customer service requests

• Process refunds, returns or other matters relating to your order

• Send newsletters and marketing communications where you have signed up to receive them

• Keep appropriate business, accounting and financial records

• Maintain and improve my website and services

• Protect my website and business against fraud, misuse or unlawful activity

• Comply with legal and regulatory obligations

I will not sell or rent your personal information to other businesses.

4. Newsletter

If you choose to sign up to my newsletter, I will use the email address you provide to send you occasional emails about my ceramics, new products, launches, markets, studio news, offers and other updates relating to my business.

Signing up to the newsletter is voluntary and is separate from placing an order.

I will only send marketing emails where I have the appropriate lawful basis to do so.

You can unsubscribe at any time by contacting me at oozeceramics@gmail.com. If an unsubscribe option is provided in the email, you can also use that.

Unsubscribing from marketing emails will not affect essential communications relating to an order you have placed.

5. Orders and payments

Orders are processed through Squarespace Commerce.

When you place an order, the information required to process and fulfil your purchase is collected and processed through Squarespace and the relevant payment provider.

I do not store your full payment card details.

Payment information may be processed by third-party payment providers used by my website. These providers may have their own privacy policies and terms.

6. Delivery

I use Royal Mail to deliver orders.

I may provide Royal Mail with the information necessary to deliver your purchase, such as your name and delivery address and, where necessary, relevant contact information.

I only share information that is reasonably necessary to fulfil and deliver your order.

7. Squarespace and other service providers

My website is hosted and operated using Squarespace.

Squarespace may process information about visitors and customers as part of providing website hosting, ecommerce, payment and related services.

I may also use other third-party services where necessary to operate my business, such as payment providers, email services, accounting services and delivery services.

Where third parties process personal information on my behalf, I take reasonable steps to ensure that your information is handled appropriately.

8. Cookies and website analytics

My website uses cookies and similar technologies. Some cookies are necessary for the website to function, including features such as shopping baskets, checkout and security.

Squarespace may also use analytics and other cookies depending on the settings enabled on my website.

Where required, non-essential cookies will only be used with your consent.

You can manage or withdraw your cookie preferences through the cookie settings available on my website, or through your browser settings.

For more information, please see my Cookie Policy.

9. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information relating to purchases and financial transactions may need to be retained for longer to comply with legal, accounting and tax requirements.

If you have signed up to my newsletter, I will keep your email address while you remain subscribed. If you unsubscribe, I will stop sending you marketing emails, although I may retain limited information where necessary to record your unsubscribe request.

10. How I protect your information

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

11. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal requirements.

The latest version will always be available on this page and the date at the top will show when it was last updated.

15. Contact

If you have any questions or concerns about how I use your personal information, please contact me at:

Email: oozeceramics@gmail.com